Application Services

In addition to design and development services, the KAPS Group also can be utilized in the development of any application that needs to incorporate unstructured content into it. We can help you design and develop the semantic infrastructure taxonomies, categorization engines, meta data designs and standards, extraction catalogs and capabilities, and ontologies that will enhance all those information technologies. We can also help with the actual implementation of those semantic structures into applications of all kinds, such as:

Search and Search-Based applications need a strong semantic capability to succeed. The KAPS Group has had extensive experience with a variety of search technologies to incorporate text analytics to develop better search results and using categorization and entity extraction to build faceted navigation applications.

Corporate Intranets & Portals can finally overcome their persistent findability issues.The KAPS Group has had extensive experience enhancing the findability of information on intranets using text analytics to enhance content management with semi-automatic methods of adding metadata at publishing time.

Taxonomy Implementation / Metadata Schemas and Standards. Taxonomies can be implemented in a number of ways in addition to the standard usage for indexing document collections. One of our signature services is to develop a framework in which the taxonomy is the means for integrating content management, metadata, tagging policy and methodologies, text analytics software, intranet and portal software, knowledge management platform software, and finally search applications.

Either alone or in conjunction with taxonomy implementation, we also develop metadata schemas, standards, and implementation strategies and guidelines. This includes automated and semi-automated tagging and actual tagging of content collections.

Knowledge Management & Enterprise 2.0 require a strong semantic foundation to succeed. They also require a more flexible approach than traditional formal taxonomies, and instead need to utilize text analytics capabilities to integrate individual and community differences in thinking and vocabulary into a systematic platform that honors those differences while providing mapping capabilities between community silos.

Expertise characterization is an area that the KAPS Group has been exploring for a number of years and we have developed ways to characterize the expertise level of documents, sets of documents, and authors. This expertise characterization can be used as part of an expertise location application and as a way of adding depth to any sentiment analysis application by adding expertise of the authors to, for example, distinguish what experts are saying about your product from what novices are saying.

In addition, the KAPS Group has had experience with clients in a number of industries in the following applications:

E-Discovery and Compliance are two areas that require text analytics to semi-automate their otherwise labor-intensive efforts. In addition to speeding up the processes, text analytics can also lead to significant quality enhancements.

Brand-Product-Reputation Management are basic sentiment analysis applications that are growing rapidly and need the kind of advanced text analytics capabilities that we offer to deal with such issues as sarcasm and disambiguation.

Voice of the Customer is another highly successful application that needs to incorporate advanced text analytics capabilities to move beyond very simple good or bad characterization to capture the range of customer reactions.

Customer Experience & Support & Service can be enhanced by the addition of text analytics to improve the quality of service as well as semi-automate some of the more labor intensive aspects of customer support.